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Surry Hills Mon-Fri 10:00-19:00, Sat 11:00-16:00 (02) 8351 4894 By Appointment Only

Privacy Policy

Effective date: 15 October 2026

Summary of our privacy approach:

  • We only collect data necessary to process your bookbinding orders and enquiries.
  • Your data is stored securely and never sold to third parties.
  • We use FormSubmit for enquiries, which involves data transfer to the USA.
  • You have the right to access, correct, or delete your personal information at any time.

Table of Contents

1. Data Controller and Contact

The data controller responsible for your personal information is:

Klepticelyx Pty Ltd
Director: Oliver Wood
Address: 412 Crown Street, Sydney NSW 2010
Email: [email protected]
Phone: (02) 8351 4894

2. Data Collection and Purpose

We collect personal data only when you voluntarily provide it via our contact form, email, or phone calls. This includes:

  • Identity data: Name and contact details.
  • Communication data: Content of your enquiries and order specifications.
  • Transaction data: Billing address and payment confirmation for services described in our Terms and Conditions.

The purpose of this collection is to provide custom bookbinding services, manage appointments, and communicate regarding your orders.

3. Legal Basis for Processing

Our processing of your data is based on the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Specifically, we process data to fulfil a contract (your order) or based on your explicit consent when you submit an enquiry via our website, in compliance with the Spam Act 2003 (Cth).

4. Third-Party Processors and Data Transfers

To ensure the functionality of our website, we use the following providers:

  • FormSubmit (formsubmit.co): Our contact forms are processed by FormSubmit. This involves the transfer of your data to servers located in the United States. By using the form, you acknowledge that data is subject to US law, though FormSubmit provides standard security measures to protect transmission.
  • Micron 21 Pty Ltd: Our website is hosted by Micron 21 Pty Ltd, located at Unit 2, 7 Eastspur Court, Kilsyth South VIC 3137.

We do not use third-party analytics or advertising trackers. Consent for the use of local storage for site preferences is stored under the key klpt-consent for a period of 180 days.

5. Data Retention and Storage

We retain your personal data only for as long as necessary to provide the requested service or as required by Australian law. For standard enquiries, data is kept for 24 months. For completed orders, records are kept for the statutory period required for tax and accounting purposes. Detailed cancellation and return rules are available in our Terms.

6. Your Rights as a Data Subject

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you.
  • Request the correction of inaccurate or out-of-date information.
  • Request the deletion of your data, provided it is no longer needed for legal or contractual obligations.

To exercise these rights, please contact us at [email protected].

7. Complaints and Jurisdiction

If you believe we have mishandled your data, we encourage you to contact us first. If the matter is not resolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

GPO Box 5288, Sydney NSW 2001
Website: https://www.oaic.gov.au

Any legal disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Sydney, Australia, in accordance with the Australian Consumer Law.